Perfectware has the ability to provide building owners and customers a quick and easy way to review the service work performed in their facilities. With a simple log in, owners and customers can see open service calls, service history, the description of the problem and work performed. They can also access customer specific reporting, including equipment based asset reports. They may view invoices, proposals and request service.
This service has become invaluable to our contractors and their clients. The web-portal streamlines communications between the contractor and their customers. The web-portal reduces the amount of calls and request for information from the customer to the contractor’s office, keeps the customer more informed, and creates another way to request service.
When Building owners choose to enter their own service requests, these requests are immediately entered onto the dispatch board for dispatching of the appropriate service technician.