WEBTECH – Mobile Field Service

Webtech is Perfectware’s field technician portal. Webtech is designed to improve communication between the office and field engineers, and give the power of information to the field engineers improving work flow and customer service. Webtech provides a field friendly interface that is easy to use and works on any device, laptop, phone, or tablet. We provide the field engineers with location and contact information, call description, equipment lists, and equipment service history. Field technicians can remotely create calls, update equipment information, generate PO’s and quote small jobs. To improve time verification, they may view their timesheet.

 

WebTech Features:

  • Any Remote Device (Android / iOS / Microsoft)
  • User Directed Development
  • Voice to Text Capable

 

Technician Interface:Field Tech Access

  • Location
  • Call Description
  • Standard Tasks for Maintenance Calls
  • Any special approval or billing information
  • Time and Date Scheduled
  • Equipment Information (Can be updated)
    • Make / Model / Size
    • Belt / Filter
    • Installation Date
    • Equipment History
    • Warranty Information
  • Refrigerant and Inventory
  • Call Resolution (voice to text capable)
  • Capture Customer Signature
  • Call and PO Creation
  • Quote Work

 

 NO SOFTWARE TO BUY OR INSTALL! NO APPS TO INSTALL! JUST USE YOUR EXISTING SMART DEVICE OR PC!

 

Want more Information?

Contact Us Today!

Click Here

PW Employee Login

Access Employee Portal

Click Here