Perfectware was developed with the service dispatcher in mind. Perfectware’s work order screen is developed to flow with the same informative questions that typical dispatchers ask of their customers when they receive a request. Once the request is captured dispatchers can quickly alert their team of technicians about the call. The dispatch team can make smart decisions based upon pre-entered notes on customer requirements. Dispatchers that utilize the best practices encouraged by the Perfectware Training Team will find that they can create a controlled, organized environment even on the busiest of service days
COMMUNICATION: One button in the work order will connect the dispatch and management team to a technician’s mobile device to rapidly update customer information. Further communication buttons allow users to notify customers of arrival information, work completion, and quoted or proposed work. All communication via Perfectware is tracked in the history to ensure that processes and customer requirements are followed accurately every time.
CALL MANAGEMENT: Perfectware processes and call management reporting effectively manage hundreds of calls and multiple technicians at once. Real time reports drive effective call management, improving technician efficiency and reducing the burden costs of your business. Perfectware’s call management reports can help identify trouble tickets and escalate for intervention before they have a negative impact.
SCHEDULING: Use scheduling tools located in the dispatch reports to quickly find available technicians to ensure that arrival expectations are met every time. Dispatchers have technician qualifications, immediate access to customer locations, and specific customer requirements, so that the correct technician is dispatched in a timely fashion
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